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| Payment
Options: You may pay by check, money order or credit card (Visa,
Master Card, Discover or American Express). Include payment with your order or mail
payment within 5 business days of faxing order. Shipping Time: Your order should be ready to ship in two to four weeks. Rush orders available for an additional fee. This option is only available if flowers are in stock. Our Guarantee: Defective merchandise will be replaced, if possible, or your money refunded.* Cancellations: You may cancel your order by phone or email within 72 hours. Orders cancelled after 72 hours will be charged a 50% service fee. Failure to respond to our correspondence does not constitute a cancellation. Approval: Photos of your completed items are e-mailed before shipping. You will have at least 48 hours to review photos and request any changes. Changes that vary from original order may require additional charges. If we do not hear from you your order will ship 48 hours after photos are emailed. Returns and exchanges: Defective merchandise can be returned for a full refund or exchanged within 5 days of receipt. Shipping charges are non-refundable. Returned items must be packed carefully and shipped in original packing boxes or similar quality. It must arrive to us in good condition. If your flowers are returned to us in used or poor condition, we will not issue a refund. * Sizes: Sizes are approximate. As all orders are custom made by hand, there may be slight variations. * Sales merchandise and discounted items: These items are limited to stock on hand. Sorry, but we can't accept returns on sales or discounted merchandise. |
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Silk
products are sometimes discontinued by my suppliers. |
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